We ended up marking the complaint as resolved because the player informed us that all winnings were received. The player couldn’t access his account after making a deposit of €15. Despite having contacted the casino and provided the necessary documentation, the issue remained unresolved. He had been scheduled for a Skype call to verify his account, but failed to attend due to work-related issues.

  • However, the player did not respond to the Complaints Team’s request for confirmation.
  • The player is experiencing difficulties withdrawing his funds.
  • As a result, we had no other option but to reject the complaint due to lack of necessary information for further investigation.
  • However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint.
  • The player had deposited and won $100 in Mostbet Casino.

Each level of the program opens more possibilities for players. The site accepts players from different countries, so it is possible to choose any language. Slots and other entertainment are in the central part of the screen, so you can quickly select any slot and try it out in demo mode. To quickly determine the game, you can find it thanks to filters or search by name.

However, due to the player’s lack of response, we were unable to investigate further and had to reject the complaint. The player had repeatedly requested self-exclusion from the casino in November and December of 2023 via chat and email but had received no response. Consequently, the player’s account had remained active and he had lost an estimated amount of CAD 500. The casino had acknowledged their mistake and offered to refund the lost amount. After a delay, the casino had confirmed that the refund transaction was successfully completed. The player had confirmed receipt of the refund, resolving the issue. Verification of the account may be required at any time, but mostly it happens during your first withdrawal. Experienced players recommend confirming your identity as soon as you succeed in logging in to the official site. There is no section in the profile where you can upload documents. Therefore, passport and bank card photos will have to be sent by email or online chat support.

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We had advised him that withdrawals could take up to 14 days to process due to various reasons such as KYC verification or high volume of withdrawal requests. However, the player later confirmed that he had received the funds. The player had requested a withdrawal less than two weeks prior to submitting the complaint. The player clarified that the issue wasn’t about a withdrawal but about a coupon win that the casino initially refused to pay. The casino reviewed the case and confirmed that the player’s coupon had been unfrozen and calculated as a win. The player confirmed receipt of his winnings, and we subsequently marked the complaint as ‘resolved’.

However, we did not consider the issue to be relevant for a refund, so we rejected the case. The player had complained about not receiving the advertised 10% cashback at Mostbet Casino despite having met the betting conditions. He had also expressed dissatisfaction with the casino’s support response. After the Complaints Team had asked for further evidence, including communication transcripts and betting history, the player failed to respond. Consequently, we were unable to investigate the issue further and had to reject the complaint. Mostbet is one of the most popular betting and casino platforms. It offers Indian players to make deposits and withdrawals in dollars. Users need to register and create an account on the website Mostbet mostbet24.live before they can play games. The player had his winnings cancelled due to an accusation of fraudulent activities and the account was blocked. The player is not able to withdraw his winnings due to missing phone number verification.

The casino confirmed that the funds had been successfully credited to the player’s gaming account, which the player later confirmed. A player from India is awaiting her first deposit bonus and 250 free spins for the last 16 days. Despite repeated follow-ups, she gets the same response that the issue is still under investigation and has received no email support. Despite sending the required documents, he didn’t receive a response for a month. We rejected the complaint based on the fact the player focused soloely on sportsbetting. As we don’t have insight into this sphere of gambling we referred the player to platforms that might able to help and rejected the complaint. The player had been unable to withdraw his winnings after account verification.

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The player is complaining about unauthorized transactions in his bank account. The player had their account blocked without further explanation. The player has been trying to withdraw his winnings. The player has been blocked to pass the verification.

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We had asked the player to provide evidence of this claim, but he did not respond. Consequently, we had to reject the complaint due to lack of further information. The player had had difficulties with the Mostbet betting house regarding the crediting of a first deposit bonus and 120 free spins. The casino had confirmed that due to technical reasons, the player had not initially received the bonus. As compensation, the casino had credited the player with a 125% bonus of the deposit and 250 free spins.

The player would like to withdraw her winnings, but the withdrawals are still rejected. However, the complaint was rejected because the player did not respond to our messages and questions. The player is not able to withdraw his winnings due to incomplete phone number verification. The player from Thailand is experiencing difficulties with an attempt to withdraw a relatively small amount of 5,020 THB in winnings. The player deposited 64 XRP at the casino but is unable to get proper support as all responses seem automated or bot-driven. The player is seeking assistance in recovering funds that were allegedly removed from his Mostbet account. The casino replied and stated that the Security department was investigating the situation.

Later, the casino reconsidered its original decision and decided to temporarily unblock the disputed account and pay out the disputed funds. He has confirmed that his balance was successfully paid out after approximately 2 months. The player claimed that 140 euros had disappeared from his casino account and nothing had been done despite his attempts to contact support. In an attempt to understand and resolve the situation, we had requested additional information from the player.

In addition, you will have 3 days to multiply the received promo money x60 and withdraw your winnings without any obstacles. However, it should be noted that in live dealer games, the wagering rate is only 10%. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The complaint was resolved as the player got verified and was able to withdraw. The player from Nigeria had his account blocked without further explanation. The player has repeatable failed to finish the verification, therefore the case was rejected. The player from Hungary had their bonus winnings cancelled without further explanation.

We do not display any ads, but links to some casinos may not work with AdBlock on. Please, turn off your AdBlock or whitelist our website to be able to visit all listed casinos. Discuss anything related to MostBet Casino with other players, share your opinion, or get answers to your questions. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. We currently have 2 complaints about this casino in our database. Because of these complaints, we’ve given this casino 0 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

After gathering all the necessary information we have rejected this complaint. The complaint was resolved as the player’s withdrawal was successful. The player repeatedly asked the casino to close his account. Due to the account remaining open, he incurred a loss of 120€ and requests a refund. The player requested self-exclusion but was still allowed to deposit and spend an additional 600 euros. Browse all bonuses offered by MostBet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

We had extended the complaint resolution timer twice, offering him the opportunity to respond and reschedule the call. However, due to his lack of response, we had to reject the complaint. The issue remained unresolved due to the player’s failure to complete the casino’s verification process. The player had requested a withdrawal less than two weeks prior to submitting his complaint. The player had expressed frustration over the delay and lack of transparency from the casino. According to the casino, the withdrawal requests had been rejected due to issues with the payment system. Despite trying to withdraw through a different account, the player’s request was still declined. The casino had suggested that the player contact his bank for resolution. However, the player claimed that the bank hadn’t placed any restrictions on his transactions.