How to report a product or a store on AliExpress?

The most common reasons for such disputes are the goods not matching the description, quality problems, counterfeit, incomplete or damaged order in transit. After receiving your item, ensure it meets your expectations. If there are any discrepancies, act before the buyer protection period expires. You can check the time remaining on your order details page.

• Again, the more evidence you provide, the more chances you have to win the dispute.
• If you canceled the dispute and you are still within the protection period, you can open a second dispute perfectly.
• It can be hard to prove that you received fewer pieces and products than you paid for.

Should I Open a Dispute Before or After Buyer Protection Expires on AliExpress?

However, even if your seller doesn’t include this type of protection, you can simply provide proof that the item you received is not a genuine piece. Suppose you just started your dispute resolution process with an AliExpress buyer over an order with which you’re unsatisfied. Platform strives to create a trusting environment for online commerce. Fair complaint resolution is a key element of this strategy. This allows the platform to develop, attract new users and ensure safe and satisfying purchases for millions of consumers worldwide. It’s not enough to know how to open, you need to win a dispute on Aliexpress, read our article on this link.

Common problems and their solutions in the dispute system

In such cases, opening a dispute is the only way for buyers to seek help from AliExpress to get compensated or replacement items. However, navigating the dispute process on AliExpress can seem complicated if you have never done it before. This guide provides a detailed step-by-step process of how to open a dispute on AliExpress for different order issues.

→ You receive a product that you did not order

As long as the dispute isn’t closed, you can edit it or add more evidence. Another important factor is credibility because if you open a dispute every time you receive an order, AliExpress will not take you seriously. If, for example, you ordered a smartphone charger and you receive an iron, you should open a dispute and you will get a full refund. It should be noted that, just as in previous cases, the more evidence you attach, the more chances you have of winning the dispute.

You can file a claim within 3 days of initiating the process. If you are one of AliExpress’s over 150 million active buyers, you need to read this guide on how to open and win a dispute on this website. If you haven’t received your order, opening a dispute after your protection expires should not affect the outcome of the dispute greatly. Instead of opening a dispute every time your purchase protection is about to expire, try to expend it. You can do that by sending an extension request to your seller.

That’s why it has to be a certified shipment with tracking, as we told you here. As you can only claim once per order, you’ll have to wait until you receive the product. Make sure everything is alright and then, after that, you can open the dispute for the shipping method. In the event of a change of shipping method – which does not affect anything – and the order arrives on time, we don’t recommend that you open a dispute. The customer protection algorithm on AliExpress works reasonably well most of the time.

This will not only harm your account’s reputation but also gets you to experience the scam twice. If you don’t provide evidence or your evidence is lacking, the team will close the claim and release the funds to the seller. If you are not satisfied with their judgment, you may want to consider the next step. If you can’t come to a mutual solution with the seller, the dispute is sent to the Aliexpress administration. During this period, site support may request additional evidence. You should be aware that if the seller agrees to your terms, you may well have to pay for shipping the goods back to the shop.

For example, a “long cable” in the product description might actually have much shorter dimensions, so it’s wise to open all available images and check measurements carefully. Opening a dispute is an important step to protect your rights as a buyer and ensure a fair resolution of issues encountered during your purchases. Once your dispute is resolved, a few things might happen. If you requested a replacement, the seller might send a new item. If the dispute is rejected, you can appeal with more evidence or accept the outcome. Think of it like view products raising your hand in class to say, “Hey, something’s not right!

To find it, log into your AliExpress account and check your order status. You generally have 15 days after the order is marked as completed to file a dispute. It is important to act quickly to ensure your complaint is processed within this timeframe. AliExpress offers this assurance as a part of their commitment to enhancing customer satisfaction and building trust within the online shopping community. Let’s explore the components of this guarantee and its implications for you as a shopper.

Most often than not, AliExpress will resolve your dispute favorably if you provide strong proof of the damages. If they are a legitimate seller, they’ll change it to the right address you provide with no issues. Moreover, try to only buy from sellers who have excellent ratings on their delivery times.